Refund Policy
# Refund Policy – TNS Hosting Services
**1. General Policy**
TNS Hosting Services, operated by TNS Technova Pvt. Ltd., aims to provide reliable hosting and digital services. Customers should review the selected plan and its features before making a purchase.
**2. Hosting Services**
Because hosting services may be provisioned immediately and involve infrastructure costs, refunds are not automatic. Refund requests will be assessed according to the purchased plan, applicable law, and the circumstances of the request.
**3. Domain Registration and Renewal**
Domain registration, renewal, and transfer charges may be non-refundable where the relevant registrar's rules or applicable law permit this.
**4. Duplicate Payments**
Verified duplicate payments may be refunded after confirmation.
**5. Failed Transactions**
If payment is deducted but the service is not activated, please contact support. Verified failed transactions will be handled in accordance with the payment provider's process and applicable law.
**6. Service Issues**
If a purchased service is not delivered as described, customers should contact support so we can investigate and determine an appropriate resolution, including a refund where applicable.
**7. Cancellation and Renewal**
Customers may request cancellation or disable automatic renewal, where available. Cancellation does not automatically entitle a customer to a refund for an already-used service period.
**8. Refund Requests**
Please submit your order ID, registered email address, payment reference, and reason for the request through our official support channel.
**9. Processing Time**
Approved refunds will be initiated within a reasonable period. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
**10. Legal Rights**
Nothing in this policy excludes any refund, cancellation, or consumer right that cannot lawfully be excluded under applicable Indian law.
**11. Contact**
For refund assistance, contact TNS Hosting Services through the official support details published on our website.
**1. General Policy**
TNS Hosting Services, operated by TNS Technova Pvt. Ltd., aims to provide reliable hosting and digital services. Customers should review the selected plan and its features before making a purchase.
**2. Hosting Services**
Because hosting services may be provisioned immediately and involve infrastructure costs, refunds are not automatic. Refund requests will be assessed according to the purchased plan, applicable law, and the circumstances of the request.
**3. Domain Registration and Renewal**
Domain registration, renewal, and transfer charges may be non-refundable where the relevant registrar's rules or applicable law permit this.
**4. Duplicate Payments**
Verified duplicate payments may be refunded after confirmation.
**5. Failed Transactions**
If payment is deducted but the service is not activated, please contact support. Verified failed transactions will be handled in accordance with the payment provider's process and applicable law.
**6. Service Issues**
If a purchased service is not delivered as described, customers should contact support so we can investigate and determine an appropriate resolution, including a refund where applicable.
**7. Cancellation and Renewal**
Customers may request cancellation or disable automatic renewal, where available. Cancellation does not automatically entitle a customer to a refund for an already-used service period.
**8. Refund Requests**
Please submit your order ID, registered email address, payment reference, and reason for the request through our official support channel.
**9. Processing Time**
Approved refunds will be initiated within a reasonable period. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
**10. Legal Rights**
Nothing in this policy excludes any refund, cancellation, or consumer right that cannot lawfully be excluded under applicable Indian law.
**11. Contact**
For refund assistance, contact TNS Hosting Services through the official support details published on our website.