Terms and Conditions
# Terms & Conditions – TNS Hosting Services
**Last Updated: 28 October 2026**
Welcome to TNS Hosting Services, operated by TNS Technova Pvt. Ltd. (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, hosting services, and related digital products.
By registering an account, purchasing a service, or using our website, you agree to these Terms & Conditions.
## 1. Services Provided
TNS Hosting Services may provide the following services, depending on availability and the selected plan:
- Web hosting and server-related services.
- Domain registration, renewal, and related assistance.
- Website deployment and hosting support.
- Business email and other hosting-related services.
- Additional digital products and technical services.
Specific features, storage limits, bandwidth, renewal terms, and support levels depend on the purchased plan.
## 2. Account Registration
Customers must provide accurate, complete, and up-to-date information when creating an account.
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities performed through your account, subject to applicable law.
- Informing us promptly of suspected unauthorized access.
- Keeping your registered email address and mobile number updated.
We may request reasonable verification where necessary for account security or legal compliance.
## 3. Pricing and Payments
- All service charges must be paid according to the selected plan and applicable payment terms.
- Prices, taxes, features, and billing periods will be communicated during purchase.
- Applicable taxes, including GST where required, will be charged according to law.
- Orders are subject to payment confirmation and service availability.
- Customers must provide accurate billing information.
## 4. Renewals and Expiry
Customers are responsible for renewing their services before the expiry date.
Expired services may be suspended or terminated according to the applicable plan and provider policies. Domain expiry, redemption, and restoration may be subject to separate registrar charges and deadlines.
We are not responsible for service interruption caused by a customer's failure to renew on time, except where liability cannot lawfully be excluded.
## 5. Acceptable Use Policy
You must not use our services to:
- Conduct illegal activities or violate applicable laws.
- Host phishing pages, malware, ransomware, or malicious software.
- Send unsolicited bulk emails or engage in abusive messaging.
- Distribute copyrighted material without proper authorization.
- Attempt unauthorized access to systems, servers, or accounts.
- Conduct attacks, exploit vulnerabilities, or disrupt other users.
- Host fraudulent content, scams, or prohibited material.
- Consume server resources in a manner that violates your plan or adversely affects infrastructure.
We may investigate suspected violations and take proportionate action in accordance with our policies and applicable law.
## 6. Suspension and Termination
We may restrict, suspend, or terminate a service where reasonably necessary due to:
- A material violation of these Terms.
- Non-payment or an expired subscription.
- Security threats, fraud, or unlawful activity.
- Abuse that affects other customers or service infrastructure.
- A lawful direction from a competent authority.
Where reasonably practicable and legally permitted, we will provide notice and an opportunity to resolve the issue. Immediate action may be necessary to address urgent security threats or legal requirements.
## 7. Customer Content and Responsibilities
Customers retain responsibility for the content, applications, databases, emails, and files they upload or operate through their hosting accounts.
You must ensure that your content and activities comply with applicable laws and third-party rights.
You are responsible for securing your applications, updating software, managing access credentials, and maintaining independent backups of important data.
## 8. Backups and Data Loss
Backup availability, frequency, and restoration options depend on the purchased plan and the services actually provided.
Customers should maintain independent backups of their websites, databases, emails, and other important files. Unless expressly included in a written service commitment, we do not guarantee that every file or database can be recovered after loss or corruption.
Nothing in this clause excludes liability that cannot legally be excluded.
## 9. Service Availability and Maintenance
We aim to provide reliable hosting services. However, interruptions may occur because of maintenance, infrastructure failures, network problems, cyberattacks, or circumstances outside our reasonable control.
Any uptime guarantee or service credit applies only where expressly stated in the applicable service plan or service-level agreement.
## 10. Third-Party Services
Certain services may depend on third-party hosting infrastructure providers, domain registrars, payment gateways, software vendors, or other service providers.
Their separate terms, technical requirements, and policies may apply. We will make reasonable efforts to assist with service-related issues within our control.
## 11. Refunds and Cancellations
Refund eligibility is governed by our published Refund Policy and the applicable terms of the purchased service.
Customers may contact support to request cancellation or resolve a billing issue. Domain registration, renewals, and other third-party charges may have separate refund restrictions.
Nothing in these Terms limits any mandatory refund or consumer rights available under applicable law.
## 12. Intellectual Property
All trademarks, logos, branding, website design, and original materials belonging to TNS Technova Pvt. Ltd. remain the property of their respective owners.
Customers retain ownership of their own content and materials, subject to applicable third-party rights. You must not copy, redistribute, or commercially exploit our proprietary materials without permission.
## 13. Privacy and Personal Information
Our collection and use of personal information are described in our Privacy Policy. By using our services, you acknowledge that your information will be handled in accordance with that policy and applicable law.
## 14. Limitation of Liability
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from service interruptions, data loss, third-party failures, or misuse of services.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.
## 15. Indemnity
To the extent permitted by law, customers may be responsible for losses, claims, or expenses arising from their unlawful use of our services, infringement of third-party rights, or material breach of these Terms.
This clause does not apply to the extent a claim results from our own unlawful conduct or liability that cannot legally be transferred.
## 16. Changes to Services and Terms
We may update our services, pricing, and these Terms when necessary. Updated Terms will be published on our website. Where required by law, we will provide appropriate notice before material changes take effect.
## 17. Governing Law and Disputes
These Terms are governed by the applicable laws of India. Disputes will be subject to the jurisdiction of competent courts in accordance with applicable law.
Nothing in this clause prevents a consumer from exercising any mandatory rights available under applicable law.
## 18. Contact Information
For questions, complaints, billing concerns, or technical support, contact:
**Company:** TNS Technova Pvt. Ltd.
**Service Brand:** TNS Hosting Services
**Website:** https://hosting.tnstechnova.com
**Email:** Use your official company support email address.
**Registered Office:** Use your registered office address.
By purchasing or using TNS Hosting Services, you confirm that you have read and agree to these Terms & Conditions, subject to applicable law.
**Last Updated: 28 October 2026**
Welcome to TNS Hosting Services, operated by TNS Technova Pvt. Ltd. (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, hosting services, and related digital products.
By registering an account, purchasing a service, or using our website, you agree to these Terms & Conditions.
## 1. Services Provided
TNS Hosting Services may provide the following services, depending on availability and the selected plan:
- Web hosting and server-related services.
- Domain registration, renewal, and related assistance.
- Website deployment and hosting support.
- Business email and other hosting-related services.
- Additional digital products and technical services.
Specific features, storage limits, bandwidth, renewal terms, and support levels depend on the purchased plan.
## 2. Account Registration
Customers must provide accurate, complete, and up-to-date information when creating an account.
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities performed through your account, subject to applicable law.
- Informing us promptly of suspected unauthorized access.
- Keeping your registered email address and mobile number updated.
We may request reasonable verification where necessary for account security or legal compliance.
## 3. Pricing and Payments
- All service charges must be paid according to the selected plan and applicable payment terms.
- Prices, taxes, features, and billing periods will be communicated during purchase.
- Applicable taxes, including GST where required, will be charged according to law.
- Orders are subject to payment confirmation and service availability.
- Customers must provide accurate billing information.
## 4. Renewals and Expiry
Customers are responsible for renewing their services before the expiry date.
Expired services may be suspended or terminated according to the applicable plan and provider policies. Domain expiry, redemption, and restoration may be subject to separate registrar charges and deadlines.
We are not responsible for service interruption caused by a customer's failure to renew on time, except where liability cannot lawfully be excluded.
## 5. Acceptable Use Policy
You must not use our services to:
- Conduct illegal activities or violate applicable laws.
- Host phishing pages, malware, ransomware, or malicious software.
- Send unsolicited bulk emails or engage in abusive messaging.
- Distribute copyrighted material without proper authorization.
- Attempt unauthorized access to systems, servers, or accounts.
- Conduct attacks, exploit vulnerabilities, or disrupt other users.
- Host fraudulent content, scams, or prohibited material.
- Consume server resources in a manner that violates your plan or adversely affects infrastructure.
We may investigate suspected violations and take proportionate action in accordance with our policies and applicable law.
## 6. Suspension and Termination
We may restrict, suspend, or terminate a service where reasonably necessary due to:
- A material violation of these Terms.
- Non-payment or an expired subscription.
- Security threats, fraud, or unlawful activity.
- Abuse that affects other customers or service infrastructure.
- A lawful direction from a competent authority.
Where reasonably practicable and legally permitted, we will provide notice and an opportunity to resolve the issue. Immediate action may be necessary to address urgent security threats or legal requirements.
## 7. Customer Content and Responsibilities
Customers retain responsibility for the content, applications, databases, emails, and files they upload or operate through their hosting accounts.
You must ensure that your content and activities comply with applicable laws and third-party rights.
You are responsible for securing your applications, updating software, managing access credentials, and maintaining independent backups of important data.
## 8. Backups and Data Loss
Backup availability, frequency, and restoration options depend on the purchased plan and the services actually provided.
Customers should maintain independent backups of their websites, databases, emails, and other important files. Unless expressly included in a written service commitment, we do not guarantee that every file or database can be recovered after loss or corruption.
Nothing in this clause excludes liability that cannot legally be excluded.
## 9. Service Availability and Maintenance
We aim to provide reliable hosting services. However, interruptions may occur because of maintenance, infrastructure failures, network problems, cyberattacks, or circumstances outside our reasonable control.
Any uptime guarantee or service credit applies only where expressly stated in the applicable service plan or service-level agreement.
## 10. Third-Party Services
Certain services may depend on third-party hosting infrastructure providers, domain registrars, payment gateways, software vendors, or other service providers.
Their separate terms, technical requirements, and policies may apply. We will make reasonable efforts to assist with service-related issues within our control.
## 11. Refunds and Cancellations
Refund eligibility is governed by our published Refund Policy and the applicable terms of the purchased service.
Customers may contact support to request cancellation or resolve a billing issue. Domain registration, renewals, and other third-party charges may have separate refund restrictions.
Nothing in these Terms limits any mandatory refund or consumer rights available under applicable law.
## 12. Intellectual Property
All trademarks, logos, branding, website design, and original materials belonging to TNS Technova Pvt. Ltd. remain the property of their respective owners.
Customers retain ownership of their own content and materials, subject to applicable third-party rights. You must not copy, redistribute, or commercially exploit our proprietary materials without permission.
## 13. Privacy and Personal Information
Our collection and use of personal information are described in our Privacy Policy. By using our services, you acknowledge that your information will be handled in accordance with that policy and applicable law.
## 14. Limitation of Liability
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from service interruptions, data loss, third-party failures, or misuse of services.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.
## 15. Indemnity
To the extent permitted by law, customers may be responsible for losses, claims, or expenses arising from their unlawful use of our services, infringement of third-party rights, or material breach of these Terms.
This clause does not apply to the extent a claim results from our own unlawful conduct or liability that cannot legally be transferred.
## 16. Changes to Services and Terms
We may update our services, pricing, and these Terms when necessary. Updated Terms will be published on our website. Where required by law, we will provide appropriate notice before material changes take effect.
## 17. Governing Law and Disputes
These Terms are governed by the applicable laws of India. Disputes will be subject to the jurisdiction of competent courts in accordance with applicable law.
Nothing in this clause prevents a consumer from exercising any mandatory rights available under applicable law.
## 18. Contact Information
For questions, complaints, billing concerns, or technical support, contact:
**Company:** TNS Technova Pvt. Ltd.
**Service Brand:** TNS Hosting Services
**Website:** https://hosting.tnstechnova.com
**Email:** Use your official company support email address.
**Registered Office:** Use your registered office address.
By purchasing or using TNS Hosting Services, you confirm that you have read and agree to these Terms & Conditions, subject to applicable law.